{"id":24581,"date":"2025-01-17T14:33:31","date_gmt":"2025-01-17T13:33:31","guid":{"rendered":"https:\/\/arcucci.it.com\/returns-information\/"},"modified":"2026-07-29T09:33:17","modified_gmt":"2026-07-29T07:33:17","slug":"returns-information","status":"publish","type":"page","link":"https:\/\/arcucci.it.com\/en\/returns-information\/","title":{"rendered":"Returns Information"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\">To enter the return request, follow the procedure below.<br \/>Once the shipment has been made, at the end of a check by the internal staff, you will receive confirmation of a credit for an amount equal to the refund of the disputed item.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">It is possible to return items by exercising the right of withdrawal exclusively within 14 days of receiving the package.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">It is possible to return faulty items, but only unused and undamaged items will be accepted.<br \/>For further details, please see the <em>Terms and Conditions<\/em> section.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">SEND YOUR RETURN REQUEST<\/h4>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Once you fill out the form below, you will be sent an <strong>authorization code via email, to be used to arrange for our courier to collect the item at the customer&#8217;s expense.<br \/>After receiving and verifying your return, we will proceed to refund the returned items shortly. Otherwise, you will be contacted by our staff.<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The credit will be made using the method selected at the time of the return request, for an amount equal to the price of the disputed item shown on the purchase documents.<\/p>\r\n<p>&nbsp;<\/p>\r\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f85026-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"85026\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/24581#wpcf7-f85026-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"85026\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f85026-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"riga\">\n\t<div class=\"colonna\">\n\t\t<p><label> Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"colonna\">\n\t\t<p><label> Surname<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"riga\">\n\t<div class=\"colonna\">\n\t\t<p><label> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"colonna\">\n\t\t<p><label> Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"riga\">\n\t<div class=\"colonna\">\n\t\t<p><label> Order number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span> <\/label><small>( you can find it in the confirmation email, ex. #00001 )<\/small>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"colonna\">\n\t\t<p><label> Order data<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dataordine\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"dataordine\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label> Reason for order cancellation<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By clicking this button I declare that I have read and accepted the <a href=\"https:\/\/www.iubenda.com\/privacy-policy\/31393327\" target=\"_blank\" rel=\"nofollow noopener\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n","protected":false},"excerpt":{"rendered":"<p>To enter the return request, follow the procedure below.Once the shipment has been made, at the end of a check by the internal staff, you will receive confirmation of a credit for an amount equal to the refund of the disputed item. It is possible to return items by exercising the right of withdrawal exclusively [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24581","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/pages\/24581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/comments?post=24581"}],"version-history":[{"count":1,"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/pages\/24581\/revisions"}],"predecessor-version":[{"id":85027,"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/pages\/24581\/revisions\/85027"}],"wp:attachment":[{"href":"https:\/\/arcucci.it.com\/en\/wp-json\/wp\/v2\/media?parent=24581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}